Before the stay

If your dog is comfortable in a crate, practice short, relaxed sessions with rewards. Tell us if your dog panics, tries to escape or cannot settle so we can plan for safe handling. Read VCA's guidance on gradual crate training.

Board & Train packing checklist

• Food and feeding instructions. Confirm how much to bring for the stay. Label it with your dog's name and include portions and feeding times.
• Medication and instructions. Tell the team what your dog takes, when it is due and how you give it. Confirm packaging and labeling before you arrive.
• Health and contact details. Have requested vaccine records, your veterinarian's information and a reachable emergency contact.
• Approved gear and comfort items. Ask which leash or collar to bring and whether the team recommends bedding or a familiar item.

At drop-off and pickup

At check-in, review the two or three routines that matter most at home, such as leash pulling, jumping at the door or coming when called. Tell the trainer if anything changed since the consultation.

At pickup, ask the trainer to demonstrate the cues and handling your dog practiced. Try them yourself and agree on what to practice the first week. Start in familiar settings and build up distractions as your dog is ready.

For reactivity or a bite history, ask about an individual assessment before selecting a program. Review reactive dog training options.

Common questions

Where do Carmel families drop off?

Drop-off is at our Indianapolis facility. Confirm your arrival time with the team before you leave.

Can I bring my dog's bed or toys?

Check with the team first. We can tell you what is suitable for your dog's stay.

Does my dog need to know commands first?

Tell us what your dog already knows. We use that information to choose a starting point and recommend a program.